FIXITFINDIT · HELP & INFORMATION
Returns and refunds
Updated September 17, 2026
Ordering and delivery
This policy applies to live purchases from FixItFindIt. Clearly marked sandbox orders are tests and do not ship.
Get help with your order
Email fixitfindits@gmail.com with your order number, a description of the problem and clear photos or video where relevant. We handle your request and any supplier claim. Keep the item and packaging while we review it. Never send payment-card details.
Damaged, incorrect or incomplete items
Report damage within 30 days of delivery. Serious damage or incorrect products can qualify for a refund or replacement; partial damage or missing parts may qualify for a partial refund or replacement parts. Packaging-only damage and minor cosmetic marks are generally excluded. Report defects promptly for review.
Delayed or missing deliveries
Contact us if delivery is overdue. CJ generally considers US delay claims after 45 days from warehouse departure, with shipping-method exceptions. This is a claim threshold, not a delivery promise. A parcel marked delivered may require carrier evidence of non-delivery.
Cancellations and change of mind
Request cancellation immediately; it is generally available only before warehouse processing. We do not offer voluntary change-of-mind returns or returns for selecting the wrong item.
Return instructions
Contact us before returning anything. Supplier-authorized returns may need to go to China. We will confirm the destination, deadline and shipping responsibility before you send an item.
Resolution
We confirm the remedy and any refund amount in writing. Customer refunds are handled by FixItFindIt through the original payment method; a supplier reimbursement is a separate process. Bank processing times vary. This policy does not limit rights provided by applicable law.